The Black Professionals in Tech Network (BPTN) is bridging the network gap between Black talent and career opportunities across North America. We’re here to help Black professionals network, connect with one another, share resources and grow their careers.
Reporting to the Senior Manager, Digital Content, the UX Content Lead will be responsible for writing, editing and proofreading content intended for the Digital Business Banking’s web, mobile and related materials. This role will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice. The UX Content Lead will work as part of collaborative, cross-functional teams (e.g. Design, Marketing, Product, Technology etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate and concise content. The position will also support the coordination of French translations, editorial reviews and approvals by stakeholders. The ideal candidate must be able to work within tight deadlines, have strong attention to detail and exceptional interpersonal skills.
How You’ll Succeed
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Content Development – Write, edit and proofread online and offline materials (e.g. screen content, user guides, video scripts etc.) related to our digital platforms, while adhering to the brand standards, accessibility guidelines and cross-site consistency.
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Content Management – Manage and support the end-to-end process for writing and delivering content materials and client communications, which includes the management and coordination of French translations, editorial review and approvals by stakeholders.
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Project Delivery – Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, Marketing & QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
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Relationship Building – Build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g. Segment Teams, Product, Legal and Compliance, Translation Vendors, etc.) are appropriately engaged and updated on all French content-related deliverables.
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UX Content Design & Strategy – Contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients.
Who You Are
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You have a degree/diploma in English, UX Writing, Journalism or Communications with a minimum of 3-5 years’ experience in a writing/editorial environment, preferably in the UX/digital technical writing area
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You can demonstrate significant experience in managing and executing end-to-end, editorial content delivery. It’s an asset if you have experience in inclusive designs and knowledge in accessibility standards.
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You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
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Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
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You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
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Our spaces and technological toolkit will make it simple to bring together great minds to build innovative solutions that make a difference for our clients
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
What you need to know
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We are committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact tylar@bptn.com
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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We are committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, we requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.