At BPTN – Black Professionals in Tech Network we’re pushing the future of tech forward by creating a space for Black professionals in tech to gather, grow and evolve – all while being a conduit for companies to engage this talent across North America.

 

We’re here to help Black professionals network, connect with one another, share resources and grow their careers. Our rapidly growing network counts over 50,000 Black professionals. We provide our members with access to mentorship, skill-building opportunities, and a strong peer network to support professional growth and advancement.

 

Our client is looking for a Senior Service Design Consultant. If you are passionate about change and looking to contribute to moving towards a digital Ontario Public Service, then bring your expertise in I+IT solutions service design to Land and Resources I&IT Cluster as a Senior Service Design Consultant!

 

Responsibilities

• As a Senior Service Design Consultant, you will apply your continuous improvement outlook to define, plan and lead the collaborative delivery of formal service design projects.

• You are self-motivated to work at a fast pace to identify valid and practical opportunities, drive results, and deliver tangible project outcomes. Your recommendations to support digital transformations and service efficiencies will reflect your willingness to think differently and strategically about service delivery.

• At any one time, you will be leading multiple concurrent service design projects, bringing your service design thinking methodologies and facilitation ability to mission-based teams.

• Your capacity for self-development will enable you to remain current with trends in customer service practices, digital service delivery models and service performance measurement.

• You will use your analytical ability, enthusiasm and responsiveness to help solve complex government challenges using service design and digital methods and tools.

• From service design, to user research, to user experience – there are a variety of projects to support, giving you the opportunity to work with many people across the OPS in different services.

 

Qualifications

You have demonstrated experience in a range of the following service design and user experience techniques:

 

 

Locations

 

Salary

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