Simply put, BPTN is growing! As a start-up, we’ve experienced tremendous growth over the past few years, so it only makes sense that we expand the dream team! This is where you come in.

We are looking for an Operations Manager to join our dynamic operations team. We are building a global network and want to bring on a responsible professional with the hustle, and experience to elevate and finesse our implementation process. This is an intermediate level opportunity to play a critical role in the strategic direction and leadership for the overall company. As our Operations Manager, you’ll be an integral part of the implementation process with a focus on driving growth and productivity. Everything you do will help the company meet its objective of supporting Black tech professionals by connecting them to the resources they need to succeed. In the larger BPTN team, you’ll experience what it’s like to work in a supportive community of people who are all striving for excellence. With an attentive Senior Leadership Team, you’ll feel valued, heard, and recognized at every stage in your workflow. In addition, there are ongoing development opportunities for you to grow as a professional and reach new levels.

KEY ACCOUNTABILITIES

•Establish the overall company vision for the implementation of the internal operations.
•Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
•Ensure that goals and objectives are met, and that corrective action is taken when necessary.
•Meet regularly with department heads or business unit leaders and facilitate the resolution of problems between business units or departments.
•Ensure that personnel attain quality and service standards established by the company.
•Demonstrate positive leadership and establish and demonstrate a strong business ethic in relationships with employees. •Enhance and develop policies, procedures, and service systems to support the company in the pursuit of its goals.
•Departmental budget preparation and conducting monthly financial assessments.
•Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
•Analyze and report on the department’s daily, monthly, and annual key performance indicators on industry trends.
•Develop and implement strategies in order to improve the financial performance of different departments.
•Handle customer enquiries and complaints received from clients and contribute to the solutions of these problems.
•Update resources and processes in order to improve companies’ culture and community

EDUCATION
?Diploma or Degree in Operations Management, business, or a related field.

QUALIFICATIONS
•3 or more years previous management experience in a specialized environment with proven leadership abilities.
•Strong leadership skills, with a strong focus on operations and business processes.
•Ability to identify key issues and finding solutions to overcome them.
•Clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
•Effective attention to detail and rigor.
•High level of integrity, confidentially, and accountability.
•Sound analytical thinking, planning, prioritization, and execution skills.
•A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

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