Simply put, BPTN is growing! As a start-up, we’ve experienced tremendous growth over the past few years, so it only makes sense that we expand the dream team! This is where you come in. We are looking for a Tech-Ops Manager to join our dynamic Engineering team. We are building a global network and want to bring on a management professional with the hustle, and experience to elevate and finesse our Technical Operations process.

This is an amazing opportunity to play a critical role at BPTN. As our Manager of Technical Operations, you will ensure that our client facing and internal applications are supported, maintained and installed correctly. As the need arises, this role will require you to work in-office and remotely. The role involves both support work as well as working on internal implementation projects. The Manager of Technical Operations will help us run our services, to act as the vital first line of defense/response for all operations. We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our stakeholders expect. In this role, you’ll work cross-functionally with Operations, Engineering, Product Strategy, Customer Experience, Sales Department and various internal and external stakeholders across the company to understand the needs of Black Professionals and build a strategic roadmap. Everything you do will help the company meet its objective of supporting Black tech professionals by connecting them to the resources they need to succeed. In the larger BPTN team, you’ll experience what it’s like to work in a supportive community of people who are all striving for excellence. With an attentive Senior Leadership Team, you’ll feel valued, heard, and recognized at every stage in your workflow. In addition, there are ongoing development opportunities for you to grow as a professional and reach new levels. 

KEY RESPONSIBILITIES
 

EDUCATION

QUALIFICATIONS

•3 years’ experience leading operations in a digital or technology organization with 100+ staff, or equivalent degree or work experience.
•A minimum of 4 years of experience managing large scale technical initiatives with multiple stakeholders across Infrastructure, Operations, and / or Shared Services.
•Good Infrastructure and operations acumen with ability to identify risks and issues and areas that require additional technical SME support.
•Strength in building partnerships; working collaboratively with a variety of skills and levels
•Intermediate-level knowledge in: WordPress Administration, Hubspot/Salesforce, google suite
•Technical Troubleshooting
•Linux operations or similar technical foundation
•Triage, ticketing, and incident response
•Operating/using a monitoring solution
•Data manipulation and basic data analysis
•Troubleshooting/analytical mindset
•Configuring and managing Jira/Asana projects to track work
•Vendor Management and 3rd Party Integration planning
•Resource onboarding and offboarding implementation and tracking
•Excellent verbal and written communications and the ability to work well with business and technical teams.
•Understanding of Enterprise Security and risk management (Strategic)

Benefits:

Vacations:
-1-week company closure in November to re-energize after BFUTR Summit
-2-week office closure for December holidays
-3 weeks paid vacation

Wellness:
-$500 –$750 Lifestyle spending account
-2 paid mental health days
-5 paid bereavement days

Other Benefits:
-Competitive salary based on experience and qualifications
-Extensive Health Benefits
-Group retirement savings and employer-matched RRSP contributions
-Supplemental Maternity & Parental leave top-up benefit: duration of 20 weeks, top-up 80% of base salary.

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