Toronto, ON

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

 

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

 

To learn more about CIBC, please visit CIBC.com

 

Job Description

 

What You’ll Be Doing

 

You’ll work in the Fraud Contact Centre team. As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence. You’ll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources (law enforcement, other financial institutions, etc.), as well as from our monitoring systems (Capstone, Falcon, Gemini & Hawk). Contact Centre business hours are from Monday to Sunday, 7:00AM – 12:00AM. 

 

How You’ll Succeed

 

Who You Are

 

What You Need to Know

 

“CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic. In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.”

 

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

 

 

What you need to know

 

 

 

 

 

Job Location

Toronto-750 Law Ave. W., WG

Employment Type

Regular

 

Weekly Hours

37.5

Skills

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