Mississauga-155 Britannia Rd E

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.


At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.


To learn more about CIBC, please visit CIBC.com


Job Description


What You'll Be Doing 


Join our Contact Centre team as a Customer Service Representative in our Credit Cards Department and make a real difference for our clients.  

You will answer to incoming calls from our credit cards clients as well as calls transferred from other departments.

You will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals.


Start Date: May 24, 2022

Availability: This is a full-time and shift oriented role. Our Contact Centre is open Monday to Sunday, 7:00 a.m. to 12:30am


Agent @ Home Program Requirements


We want to hear from you if: 


If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. The incredible program you’ll benefit from begins with 25 days of training and a mix of in-class learning and on-the-job application – typically from Monday to Friday, scheduled at a time that will be similar to your working hours.


How You'll Succeed 


Who You Are


Want a glimpse into our culture – check out our video to learn more


What CIBC Offers 


At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:



What you need to know



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