At BPTN – Black Professionals in Tech Network we’re pushing the future of tech forward by creating a space for Black professionals in tech to gather, grow and evolve – all while being a conduit for companies to engage this talent across North America.
We’re here to help Black professionals network, connect with one another, share resources and grow their careers. Our rapidly growing network counts over 50,000 Black professionals. We provide our members with access to mentorship, skill-building opportunities, and a strong peer network to support professional growth and advancement.
Our client is looking for an Account Manager who will focus on managing long-term relationships with our customers, continuously helping them improve their use and ensuring they have the right products to be successful.
Responsibilities
- You will own a customer portfolio and be responsible for managing their success and increasing their value
- Ensuring our customers have the right plan to achieve their goals
- You will be focused on upselling and cross selling existing customers onto various add-on products
- You will be responsible for handling incoming customer cancellation requests and upcoming renewals
- Working with a Customer Success Manager to achieve shared goals of net retention
- Working with the Product Team to ensure we are making decisions in the best interest of our users
- Finding ways to improve process and cut down on customer issues and pain points
- Recommending and implementing improvements to processes to improve efficiency and customer outcomes
- Ensuring the customer has an amazing company experience!
Qualifications
- Post secondary education or equivalent work experience
- 1-4 years of full-time related in a customer-facing sales or service role
- Have previously carried retention, upsell or sales quotas an asset but not a requirement
- Strong interpersonal and verbal communication skills
- Sales and negotiation skills
- Metrics driven – motivated towards achieving individual and team goals
- Compassionate and patient demeanour with confidence and assertion to get things done
- Active listening and problem solving skills
- Not afraid to pick up the phone and speak to people
- Ability to build relationships and connect with people quickly
- Organized and able to manage a large volume of tasks independently
- Confidence to manage difficult situations and conversations
- Tech savvy with the ability to navigate apps and software
- Desire to make people successful and connect with people
- Propensity to always want to learn and improve
- Ambition to work hard in order to make an impact in the world
Locations
- Toronto, ON